Tour cancellation policy
1. Prepayment policy
Most tours which are provided by Dominicana.pro can be booked without any prepayment.
Prepayment is required in the following cases:
- the group consists of more than 3 people
- total cost of the booked tours is more than 300 dollars
- the tour is provided by a partner-company, which requires 100% prepayment
Standart Pre-payment is 30% of the total cost of the tour, excepting tours requiring 100% prepayment.Tours with 100% prepayment:
Tours with dolphins, helicopter tours, Coco-Bongo tours and other tours provided by our partners. 2. Cancellation and refund policy
3. Changing dates of the tour
- In case of cancellation of the reservation of tours 72 hours before the tour (3 days) —100% refund
- In case of cancellation of the reservation of tours less than 72 hours before the tour(3 days) — a fine of 30% of the tour price
- Cancellation due to illness or any medical condition — 100% refund
The tour dates can be changed due to bad weather, natural disasters, strikes or national holidays.
If guests do not agree to the change of date —100% refund4. Refund policy
The refund is made within 48 hours after receiving the request. For a refund you are supposed to fill in a refund form and send it via e-mail firstname.lastname@example.org
. The letter should be marked with the following sentence: "Tour refund"